Here is a list of Frequently Asked Questions on our shipping
1What is the core charge?
For all our Ford E-Series suspension lift kits, we require a refundable core charge fee in exchange for your old i-beams. Getting back the cores is essential to keeping the lift kits going for the next customer and so on. This charge is to ensure we receive these i-beams. If we don’t receive them back, we have to send one of our mechanics on a hunt for more i-beams at various junkyards. Since they have stopped making the econoline van, i-beams are very limited/hard to find. Our policy states that you have 30 days after receiving your kit to return your i-beams. If you need an extension, please contact us via phone or email to request an extension. We are more than happy to accommodate you.
2How do I send my cores?
You can send your cores via your preferred shipping carrier. We recommend you use FEDEX. Please make sure you send both i-beams together. You can zip tie them and wrap them tightly with duct tape. You can also use a box of your own dimensions. Please make sure your name (not your business) is somewhere on the label or package so we can confirm they are from you. It roughly costs $75 via FEDEX to send them.
3 I live outside the U.S., how does shipping work for me?
We only ship within the U.S. and Canada. You have the option of giving us the address of a U.S. based freight forwarder you are working with to have it sent outside of U.S./Canada territories. We do not make recommendations for freight forwarders. *Please Note: You will not be able to checkout on our website with a Canadian shipping address. Please give us a call at (619) 596-9831 and we will take your order over the phone and set up shipping arrangement.
4How long will it take until I receive my order?
Our latest lead times are located on the page of the item you purchased. Typically, it takes 1 week additionally in transit to be sent to you via freight if purchasing a lift kit and a 2-5 business days via FEDEX Ground for other items. If you are purchasing a smaller individual item, such as our popular Ford E-Series Barn Door Hook, we will use USPS with a flat-rate fee (typically $8.55).
5When will I get my tracking number?
You will receive a tracking number for your order once your order is fully paid, processed and packaged. Check your junk mail in case you do not see an email from FEDEX with your tracking information. If you have purchased a suspension lift kit or larger item that requires a pallet, your item will be shipped via FEDEX LTL Select Freight.
6 How does delivery via FEDEX LTL Select work?
Once you receive your tracking number, you will be able to see the status of your purchase after it is picked up from our headquarters. You will receive updates via the email you provided by LTL Select. Please keep an eye on your shipment’s tracking so you can be available for delivery when it is time. If you wish for guaranteed delivery time, please make note of this request at time of purchase of your order as an additional fee will be added.
7Where can I get am estimate for the whole purchase?
For a complete estimate, please email us at firstname.lastname@example.org with “Estimate Request” in the subject line with your name, full address, if destination address is residential or commercial, and the desired products.
If you have any questions that were not covered here, feel free to email us at email@example.com with “Shipping Question” in the subject line. Thank you and we look forward to working with you.